Accelerator Program Terms

These Program Terms govern your enrolment in the Work Global Accelerator (the Program). They include our fees and tax terms (clause 10), our cancellation and refund policy (clause 11), what we do and do not promise about availability and access (clause 12), and our grievance and complaints policy (clause 18).

They are separate from, and prevail over, our Website Terms of Use to the extent of any inconsistency in relation to the Program. Please read them before you enrol. You will be asked to confirm that you accept them at checkout, and the version you accept is the version that governs your enrolment.

1. Who you are contracting with

The Program is supplied by Work Global Pty Ltd (ACN 700 790 861, ABN 31 700 790 861), a company incorporated in Australia (“we”, “us”, “our”). We are registered for Australian goods and services tax, and we are registered in India for goods and services tax as a non-resident supplier of online information and database access or retrieval (OIDAR) services, GSTIN 9926AUS29003OSC. In these Terms, “you” means the individual named as the participant at enrolment.

Where your employer, institution or another person pays for your enrolment, you remain the participant and the person bound by these Terms as to conduct, licence and use of the Program. Payment by a third party does not give that person any right to access the Program, to receive your submitted work or feedback, or to receive your results.

2. What the Program is

The Program is a six-week, cohort-based online course delivered entirely by electronic means. It comprises:

• Seven content modules — an Introduction module plus six weekly modules. The Introduction module opens when your enrolment is confirmed. Week 1 opens on your cohort's start date, and one further module opens each week thereafter. Modules consist of pre-recorded video lessons, written lessons and exercises.
• Weekly live sessions — one scheduled live group session per week with your cohort, comprising question and answer, worked examples and practice. See clause 5.
• Graded knowledge checks — a short quiz accompanying each module, taken online, with your result recorded against your enrolment. See clause 7.
• Downloadable resources — checklists, scripts, templates and AI helper files released with the relevant module.
• A private cohort discussion space, and the ability to send messages to the Work Global team through the course platform. See clause 8.
• A certificate of completion, on the conditions in clause 7.
• Written coach feedback on submitted work — on the With Coach Feedback plan only. See clause 6.

The weekly focus of the Program is as follows. Module titles, running order and individual lesson content may be improved or updated between cohorts; the subject matter and duration will not materially change for a cohort once it has started.

Module	Focus
Intro	Welcome and orientation
Week 1	The Invisible Test — reading how the Trust Filter is judging you today
Week 2	Clarity — plain English habits, Bottom Line Up Front, the One-Screen Update
Week 3	Reliability — Proactive Negotiation and the Early Reset
Week 4	Proactivity — the Overnight Update
Week 5	Context & Influence — the 3 Ps, the 15-minute Context Map, ethical visibility habits
Week 6	Integration and your 90-Day Plan

What the Program is not. The Program is education and training. It is not a professional, legal, career, employment, migration or financial advisory service, and it is not personal coaching or mentoring outside the feedback and discussion channels described above. It is not an accredited or regulated qualification, and it is not recognised by any educational or professional regulator in any country. We do not provide job placement, recruitment, referral or introduction services, and we make no representation about any employment, promotion, salary or career outcome. Any examples, scenarios or case studies used in the Program are illustrative only.

3. Plans

The Program is offered on three plans. The plan you select at enrolment determines what you receive.

• Self-Serve — everything described in clause 2 other than coach feedback on submitted work.
• With Coach Feedback — the Self-Serve inclusions, plus written coach feedback on work you submit each week and priority responses in the discussion space and to platform messages. Places on this plan are limited in number per cohort, because the constraint is coach marking hours. Where a cohort has filled, the plan is not offered for it at checkout and you may enrol in the next cohort with a place available.
• Student — the Self-Serve inclusions at concessional pricing, offered by invitation, in limited numbers per cohort, to participants who are currently enrolled students and who enrol using a valid institutional email address. We may ask you to verify your enrolment as a student. If you are not eligible, or your evidence is not satisfactory, we may cancel the enrolment and refund what you paid, or offer to transfer you to a standard plan on payment of the difference.

Plans cannot be changed after your cohort's start date, except that you may upgrade from Self-Serve to With Coach Feedback before the end of Week 2 on payment of the difference in price.

4. Enrolment, cohorts and scheduling

Enrolment for an intake closes three days before it starts. Your cohort keeps the same session day and time for the duration of the Program, and sessions are scheduled in the morning, Indian Standard Time. Session times are set in Indian Standard Time wherever you are located. If you are enrolling from another country, check what that time is where you are before you enrol — we do not run alternative sittings for other time zones, and clause 5 applies to any session you cannot attend.

We curate each cohort for a mix of roles, industries and time zones. Enrolment is not complete, and no contract is formed, until we confirm your place and your payment has cleared. If we do not accept your enrolment we will refund any amount paid in full.

A cohort requires a minimum of 10 participants to proceed. If an intake does not reach that number, or if we cannot run it for any other reason, we will offer you a place in the next available cohort or a full refund, at your election.

We may reschedule an individual live session, or substitute the person facilitating it, where reasonably necessary. Where a cohort carries a scheduled pause — for example over an end-of-year break — no new module opens during the pause, everything already open to you stays open, and the remaining modules resume afterwards. Scheduled pauses are published with the intake dates before you enrol.

5. Live sessions and recordings

Live sessions are offered at the scheduled day and time for your cohort. It is your responsibility to be available to attend. We do not offer alternative sittings, catch-up sessions or one-to-one substitutes for a session you do not attend, and no part of the fee is referable to attendance at any particular session.

Each live session is recorded and made available to your cohort through the course platform, ordinarily within two business days. Recording depends on third-party conferencing and hosting services, so very occasionally a recording may be incomplete or of poor quality for reasons outside our control; if a recording fails we will tell your cohort and, where we reasonably can, cover the material again.

Live sessions are recorded. If you attend, your name, image, voice and any contribution you make may be captured in the recording and made available to your cohort. If you do not wish to be recorded, you may attend with your camera and microphone off and participate in writing. We will not publish a recording of a live session publicly, or use it in marketing, without the separate consent of the participants appearing in it.

You must not record, download, copy, transcribe, publish or share any live session or recording, in whole or in part, with anyone outside your cohort.

6. Coach feedback

This clause applies on the With Coach Feedback plan only.

You may submit work — such as a draft update, email or plan — against each weekly assignment, being one submission per assignment per week. Feedback is provided in writing through the course platform.

When you must submit. Each weekly assignment must be submitted by the end of the second week after the week in which it is set, and in any event no later than seven days after the end of Week 6. Where your cohort has a scheduled break under clause 4, each affected deadline moves out by the length of the break. The deadline that applies to each assignment is shown with it in the course platform.

We will review each submission made within those times and provide written feedback, ordinarily within five business days of submission.

Feedback is an educational critique of the work you submit against the framework taught in the Program. It is not advice, it is not a review of the underlying commercial, technical or employment position, and it does not constitute approval of anything you propose to send or do. You remain solely responsible for what you send to your employer, colleagues or clients.

Submissions made after the times in this clause, and resubmissions of work already reviewed, may be reviewed at our discretion but are not included in your plan. We may decline to review a submission that is not genuine work of your own, that is materially longer than the assignment contemplates, that contains another person's confidential information, or that is abusive or unlawful.

Do not submit information that is confidential to your employer or a third party, or that identifies other people, unless you are permitted to disclose it. You are responsible for redacting your submissions.

7. Knowledge checks and the certificate

Each module has a knowledge check. You may reattempt a check until you pass it. Your results are recorded against your enrolment.

You will earn a certificate of completion when you have completed every lesson and passed every knowledge check. The certificate is issued electronically and carries a verification link that you may share, including on professional networking sites.

The certificate records that you completed this Program. It is not an academic award, a professional accreditation, a licence, or a qualification recognised by any regulator, university or professional body, and it confers no professional standing. We may revoke a certificate, and disable its verification link, if it was obtained by misrepresentation, by using another person's account, or in breach of clause 8 or 9.

8. Community and conduct

The discussion space is provided for the benefit of your cohort. You agree to treat other participants and our team with respect, and not to: post unlawful, harassing, discriminatory, defamatory or abusive material; disclose another participant's personal information, employer, submitted work or results outside the cohort; promote, solicit or advertise your own or another person's products, services or employment opportunities; recruit participants for other programs; or use the space to give professional, legal, migration or financial advice to other participants.

What other participants share in the discussion space and in live sessions is shared in confidence within the cohort. You must not repeat it, screenshot it or publish it elsewhere.

We moderate the discussion space and may edit or remove content, and restrict or withdraw your access to it, where we reasonably consider this clause has been breached. Where we withdraw access to the discussion space only, the rest of the Program remains available to you and no refund is payable on that account.

9. Your account and licence to use the materials

Your enrolment is personal to you. It is one account for one named individual, and it cannot be shared, transferred, resold or assigned. You must keep your sign-in link and account secure and must not permit anyone else to access the Program using it.

We grant you a personal, non-exclusive, non-transferable, revocable licence to access the Program materials, and to download those materials made available for download, for your own personal and internal professional use for the access period in clause 12.

You must not: reproduce, republish, distribute, sell, sublicense or make the materials available to any other person; use the materials to deliver training, coaching or teaching to anyone else, including within your own organisation; incorporate the materials into any other product, course or service; or use the materials, or your access to the Program, to train, fine-tune or build any machine learning or artificial intelligence model or dataset. Institutional and organisational use requires a separate licence — contact us at team@workglobal.org.

10. Fees, tax and invoicing

The fee for your plan is the fee displayed at checkout when you enrol. Fees are quoted exclusive of tax, and applicable taxes are calculated and added at checkout on the basis of the information you provide. Payment is due in full at enrolment unless we expressly offer instalments.

Where you are located decides your currency and your tax. At enrolment you must tell us the country you are located in, truthfully and accurately. That answer determines the currency you are charged in — Indian rupees for India, Australian dollars for Australia, and United States dollars elsewhere — and the tax treatment applied to your enrolment:

Where you are	Tax we charge
India	Integrated GST at 18% on the supply of OIDAR services, which we collect and remit under GSTR-5A — unless you enrol as a business and supply a valid GSTIN, in which case we charge no GST and you must account for it yourself under the reverse charge mechanism.
Australia	Australian GST at 10%, whether you enrol as a business or as an individual. An ABN is recorded on your tax invoice if you give us one, but does not change the amount payable.
Anywhere else	No Australian GST and no Indian GST: the supply is a GST-free export of services. This treatment depends on you being located outside both Australia and India, which you must positively declare at checkout. Any tax payable where you are located is your responsibility.

You warrant that the country you nominate, and any declaration you make about your location, is true when you make it. Where the country or declaration you gave was incorrect, or where a tax authority determines that a different treatment applies, we may re-issue your invoice on the correct basis and recover from you any tax, interest, penalty and reasonable cost we incur as a result, and you agree to pay that amount on demand. Where a GSTIN or ABN you supply is not valid or is not your own, we may treat the supply as taxable and charge accordingly.

Clause 7 of our Website Terms of Use applies to the information you provide at checkout, to the treatment of tax registration numbers, and to invoicing, and is incorporated into these Terms. In particular, you are responsible for the accuracy of the billing and tax information you provide, and we check any tax registration number you supply for format and structure only.

We may change our fees at any time. A change does not affect an enrolment already confirmed. Where a payment fails, is reversed or is charged back, we may suspend your access until the amount is paid.

11. Cancellation, deferral and refunds

The fee is not refundable because you change your mind. Your place in a cohort is limited and curated, and it is held for you from the moment we confirm it — which means it is not offered to anyone else. Please treat enrolment as a commitment, and enrol only once you are confident the timing works for you.

Accordingly, once we confirm your enrolment no refund is payable because you decide not to proceed, cannot attend, stop participating, do not access the modules, do not attend live sessions, do not submit work, or do not complete the Program.

If your circumstances change, talk to us. Work, health, family and timing all change, sometimes right after you have committed to something. If that happens to you, email team@workglobal.org from the address you enrolled with and tell us what has changed. We would much rather find a way for you to get the Program than have you lose it, and depending on the circumstances we may be able to move you to a later cohort, adjust your enrolment in some other way, or, where we think it is warranted, refund you.

We want to be straightforward about what that is and is not. It is an invitation to ask, and we read every request properly and on its own facts. It is not an entitlement: whether we offer anything, and what we offer, is entirely at our discretion. If we do accommodate you, that does not create a precedent, a course of dealing, or any obligation to do the same for you or anyone else on another occasion. The one thing we can promise is that you will get a considered answer rather than a form response.

Where we still refund you. This clause does not affect, and we will refund you in accordance with:

• clause 4 — where an intake does not reach its minimum, or we do not run your cohort, and you do not want the alternative cohort we offer;
• clause 3 — where you are enrolled on the Student plan and are not eligible for it;
• clause 13 — where we suspend or terminate your enrolment for a reason other than your material breach, in which case we refund the unused balance pro rata; and
• clause 16 — your rights under the Australian Consumer Law, which we cannot and do not exclude.

Your consumer rights are not affected by this clause. If our services are not supplied with due care and skill, are not fit for a purpose we told you they were fit for, or do not match how we described them, you have rights under the Australian Consumer Law that no term of these Terms can take away. Depending on whether the failure is major, those rights may include a refund. Nothing in this clause limits them, and nothing in it makes such a remedy a matter of our discretion. See clause 16, and please raise any such concern with us under clause 18 so we can put it right.

How refunds are paid. Where a refund is payable, we make it to the original payment method, in the original currency, within five business days of confirming it. We will deduct only amounts we have actually incurred and cannot recover — payment processing and transaction fees charged to us on your payment and on the refund, and any tax we have remitted on the supply and cannot recover or adjust — and we will tell you the exact deduction before we process it. We charge no administration or cancellation fee. We are not responsible for the exchange rate applied by your card issuer or bank, or for any fee it charges you.

12. Access period, availability and interruptions

You will have access to the Program materials, including module content, resources and available session recordings, for 90 days from the date your cohort completes Week 6. The discussion space and coach feedback are available during the six weeks of your cohort and for two weeks afterwards.

The Program is delivered through our course platform and third-party services, including hosting, video hosting, conferencing, email and payment providers. We will take reasonable steps to keep the Program available, but the Program is supplied on an “as available” basis. We do not warrant that the website, the course platform, any live session or any download will be available, uninterrupted, timely, secure or error-free. You are responsible for your own internet access, device, browser and software, and for any cost you incur in obtaining access.

You acknowledge that access may be unavailable or degraded, in whole or in part, because of: scheduled or emergency maintenance; a fault, outage, suspension or change in a third-party service we rely on; a network, internet, hosting, power or telecommunications failure; a cyber attack, security incident or measure we take in response to one; an act or requirement of a government or regulator, including any block, filter or restriction applied in your country; or any other cause outside our reasonable control. We may suspend access temporarily where we reasonably consider it necessary for maintenance, security, safety or legal compliance, and we will restore it as soon as we reasonably can.

To the maximum extent the law permits, and subject to clause 16, we are not liable for any loss, damage, cost or inconvenience you suffer because the website, the course platform, a live session, a recording or a download was unavailable, delayed, interrupted or degraded — including where you miss a live session, cannot submit work by a deadline, cannot access a module on a particular day, or lose time or opportunity as a result. An interruption of this kind is not a failure to supply the Program, and clause 17 applies to any liability that does arise.

What we will do instead is fix it. Tell us at team@workglobal.org as soon as you are affected. Where a technical fault materially prevents you from accessing a substantial part of the Program for a sustained period, we will remedy it, extend your access period by at least the period you lost, or where we cannot reasonably do either, refund a fair proportion of the fee. A short or intermittent interruption, or the unavailability of a single session or recording, will ordinarily be remedied by extending your access rather than by a refund. Nothing in this clause limits your rights under clause 16.

13. Suspension and termination by us

We may suspend or terminate your enrolment where you materially breach these Terms — in particular clause 8 (conduct), clause 9 (account and licence) or clause 5 (recordings) — or where payment is not made, reversed or charged back. Except where the breach is serious or unlawful, we will give you notice of the problem and a reasonable opportunity to fix it first.

If we terminate your enrolment for your material breach, no refund is payable. If we terminate for any other reason, we will refund the fee for the unused balance of the Program on a pro rata basis.

14. Intellectual property and your work

All Program content and materials, and the frameworks taught in the Program, including the Trust Filter and the Trust Filter Score, are owned by or licensed to us and remain our property. Nothing in these Terms transfers any intellectual property to you.

You retain ownership of the work you submit and of anything you post in the discussion space. You grant us a non-exclusive, royalty-free licence to store, reproduce and review that material for the purpose of delivering the Program to you, moderating the discussion space, and internal quality review and training of our coaches.

We may use your submitted work as an anonymised teaching example in this or a future cohort only where we have first removed anything identifying you, your employer and any third party. We will not use your submitted work in marketing, or attribute it to you, without your separate written consent. Any testimonial you choose to give us may be used in accordance with the permission you give at the time, and you may withdraw it at any time by emailing us.

15. Referrals and invitation rewards

Where we offer a referral or invitation reward, it is offered as a goodwill benefit on the terms published with it at the time. A referral reward does not make you our agent, employee, representative or partner, gives you no authority to make any statement or promise on our behalf, and does not entitle you to hold yourself out as connected with us beyond being a participant. You must not make misleading claims about the Program, spam any person, or use paid advertising, in connection with a referral. We may withhold or reverse a reward where a referred enrolment is cancelled, refunded or obtained in breach of this clause, and we may vary or withdraw a referral offer at any time.

16. Australian Consumer Law and consumer rights

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL), including that they will be supplied with due care and skill and will be reasonably fit for their purpose. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the ACL or any other law that cannot be excluded.

Where you are entitled to a remedy under a non-excludable guarantee and the failure is not major, our liability is limited, at our option and to the extent the law permits, to supplying the services again or to paying the cost of having them supplied again. Where the failure is major, you have the rights the ACL gives you, including to cancel and obtain a refund.

If you are a consumer in a country whose law gives you rights that cannot be excluded by agreement, nothing in these Terms limits those rights.

17. Limitation of liability

This clause operates subject to clause 16 and does not apply to liability for death or personal injury caused by our negligence, or for fraud.

To the maximum extent the law permits, we are not liable for any indirect, consequential, special or economic loss, or for loss of income, profit, opportunity, employment, promotion, reputation, data or business interruption, arising out of or in connection with the Program, however the liability arises. To the maximum extent the law permits, our total liability arising out of or in connection with your enrolment is limited in aggregate to the fee you paid for the Program.

18. Grievances and complaints

If you have a complaint about the Program, your enrolment, a refund, an invoice, our handling of your personal information, or the conduct of anyone in your cohort, please raise it with our grievance officer.

Email is our only channel for complaints; we do not operate a telephone service. Please tell us your name, the email address you enrolled with, your cohort, and what you would like us to do.

How we handle it. We will acknowledge your complaint within 48 hours of receiving it, and give you a reference for it. We will then investigate, ask you for anything further we need, and resolve your complaint within one month of receiving it, telling you the outcome and our reasons in writing. If we need longer because the matter is complex, we will tell you why and when you can expect an answer.

If you are not satisfied with the outcome, you may escalate it by replying and asking for it to be reviewed, and you retain any right you have to complain to a consumer protection authority or tribunal in your own country, or to take the matter to a court with jurisdiction.

Raise it with us first. You agree to raise any dispute with us under this clause, and to allow us the time in this clause to resolve it, before commencing court or tribunal proceedings against us. This step is a genuine attempt at resolution and nothing more: it does not prevent you from seeking urgent interlocutory relief, from making a complaint to a consumer protection authority at any time, or from commencing proceedings once we have given you our answer or the time in this clause has passed. It does not limit any right or remedy of yours that cannot be excluded by agreement, and it does not extend or suspend any limitation period.

19. Privacy

We collect and handle your personal information in accordance with our Privacy Policy, which forms part of these Terms. In connection with the Program that includes your enrolment and billing details, your progress, knowledge check results, submitted work and feedback, your posts and messages, and your appearance in live session recordings under clause 5.

20. Changes to these Terms

We may change these Terms for future enrolments at any time by publishing an updated version on this page with a new version number and date. The version you accepted at checkout governs your enrolment. We will not change the Terms applying to your enrolment after it is confirmed, except where a change is required by law or is necessary for security or safety, in which case we will tell you.

21. General

Force majeure. Neither party is liable for a failure or delay in performance caused by an event beyond its reasonable control. Where such an event prevents us from delivering a material part of the Program, we will reschedule it, extend your access, or refund a fair proportion of the fee.

Notices. We will send notices to the email address you enrolled with, and you should send notices to team@workglobal.org. Keep your email address current.

Assignment. You may not assign or transfer your enrolment. We may assign these Terms as part of a transfer of our business, provided your rights are not adversely affected.

Entire agreement. These Terms, together with the incorporated parts of our Website Terms of Use and our Privacy Policy, are the entire agreement between us about the Program and replace any earlier statement or representation about it, except any statement we made that you relied on and that cannot be excluded by law.

Severability, waiver and survival. If any part of these Terms is unenforceable, it is severed and the rest continues to apply. A failure to enforce a right is not a waiver of it. Clauses 9, 14, 16, 17, 18 and 22 survive the end of your enrolment.

22. Governing law

These Terms are governed by the laws of the State of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria and any courts entitled to hear appeals from them.

No submission elsewhere. We supply the Program from Australia. We do not carry on business, maintain any establishment, or hold any asset in any other country, and we do not submit to the jurisdiction of the courts or tribunals of any other country. Nothing we do in supplying the Program to you — including accepting your enrolment, receiving payment through a payment provider in your country, or delivering the Program to you electronically — is to be treated as a submission to the jurisdiction of any forum outside Victoria, or as consent to the recognition or enforcement of any order of such a forum. Where we participate in, respond to or comply with a complaint or proceeding brought outside Victoria, we do so without submitting to that jurisdiction and without prejudice to this clause.

Nothing in this clause deprives you of the protection of any consumer law of the country in which you are resident that applies to you and cannot be excluded by agreement, or of any right you have to bring proceedings, or a consumer complaint, in that country.

23. Contact

Work Global Pty Ltd · ACN 700 790 861 · ABN 31 700 790 861 · India GSTIN 9926AUS29003OSC · team@workglobal.org · PO Box 13231, Law Courts VIC 8010, Australia