For organisations

Institutional Training

Practical, high-impact training for organisations whose people work with Western managers, clients or global teams.

Work Global closes the gap between technical capability and the communication, trust and behavioural expectations that determine success in Western workplaces. Our programs are grounded in the published book Passing the Global Test (Invincible Publication, 2026) and delivered by its author.

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The business problem we solve

This is not a soft-skills problem. It is a signalling problem, and it is trainable.

When Indian teams and Western counterparts misread each other, the costs are real: escalations that arrive too late, clients who feel “out of the loop”, talented staff passed over for client-facing roles, and attrition among high performers who feel invisible.

Work Global training teaches the Trust Filter: the three signals (Clarity, Reliability, Proactivity) Western managers subconsciously use to decide whom to trust, and the concrete tools that align your people with it.

Who this training is for
  • Graduate and early-career cohorts entering global teams
  • Engineers, analysts, designers and PMs working with overseas managers
  • Client-facing teams in IT, BPO, KPO, consulting and shared services
  • Employees transitioning into leadership or cross-border roles
  • Teams experiencing friction, misunderstanding or low trust with Western counterparts
  • Universities and colleges preparing students for global hiring
What participants learn

Content is adapted to the experience level, role type and context of each cohort. Across all formats, training covers:

  • How Western managers subconsciously assess trust and competence, and why clarity, reliability and proactivity matter more than effort
  • Structuring updates, emails and meetings for Western audiences (Plain English, BLUF: Bottom Line Up Front, and the One-Screen Update)
  • Surfacing risk early without sounding negative, the Early Reset method
  • Turning time zones into an advantage, the Overnight Update
  • Decoding US, UK and Australian workplace cultures and “manager-speak”
  • Building influence and visibility ethically across distance
Delivery formats

From masterclass to organisation-wide uplift

FormatBest for
Masterclass (60–120 minutes, online)Introducing the Trust Filter to large groups; conference sessions
Half-day workshop (online or in-person)Focused capability building for intact teams
Full-day program (online or in-person)Graduate cohorts; teams needing depth and practice
Custom multi-session programsOrganisation-wide capability uplift, with reinforcement

Every participant can be provided with a copy of Passing the Global Test as course material. If you're unsure which format fits, we'll help you determine this after your enquiry.

Michael Symons
Who delivers it

Designed and led by Michael Symons

Author of Passing the Global Test, and an Australian General Manager who has built and led teams across Australia, India and the Philippines. His background spans commercial law and investment analysis, including roles at UBS and KPMG, and he holds a PhD in Law from the University of Melbourne.

Your people learn what Western managers expect from someone who has been the Western manager.

How engagements work

Five steps, no obligation

  1. 1  Submit an enquiry using the form below
  2. 2  We review your context and cohort
  3. 3  We respond within 1–2 business days with recommended formats and options
  4. 4  If helpful, we schedule a short discovery conversation
  5. 5  Training is tailored and delivered
Enquire

Enquire about institutional training

There's no obligation. The goal is simply to understand whether Work Global is a good fit for your context.

Prefer to talk first? Email team@workglobal.org and we'll arrange a call.

We respond within 1–2 business days.