Privacy Policy

1. Our Privacy Obligations

Work Global Pty Ltd (ACN 700 790 861, ABN 31 700 790 861) (“Work Global”, “we”, “us” or “our”) is committed to protecting your privacy. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains what personal information we collect, how we use and store it, who we share it with, and the rights you have in relation to it.

2. Personal Information We Collect

Depending on how you interact with us, we may collect:

• Names and email addresses
• Geographic location or country
• Organisation details and job titles
• Account credentials (where you register for an account or member area)
• Form responses, survey answers, and diagnostic results
• The markets or regions you work with
• Records of your communications with us
• Participation data from interactive online sessions (for example, your name, audio, video, and chat contributions, and attendance records)
• Video viewing activity relating to content we host
• Website usage and analytics data

3. How We Collect Personal Information

We collect personal information through:

• Form submissions and resource downloads
• Program registrations and account creation
• Email and other correspondence
• Your participation in interactive online sessions and webinars
• Automated website analytics and cookies

Where practicable, we collect personal information directly from you. In some cases we may receive it through the third-party service providers described in Section 5.

4. How We Use Personal Information

We use personal information to:

• Deliver resources, programs, and interactive online sessions
• Respond to inquiries and provide support
• Administer registrations, accounts, and program participation
• Send transactional and program-related communications
• Communicate with you about launches, updates, and offerings
• Improve our services and website
• Provide personalised content suggestions based on diagnostic results

5. Third-Party Service Providers

To operate our website, programs, and communications, we use a number of trusted third-party service providers who may store or process personal information on our behalf. These include:

• Netlify — website hosting and form processing
• Supabase — database, user authentication, and secure data storage
• Resend — delivery of transactional and program-related emails
• Vimeo — hosting and streaming of video content
• Zoom — delivery of interactive online sessions and webinars (which may involve processing audio, video, chat, and attendance data; sessions may be recorded where participants are notified)
• Microsoft (Microsoft 365) — email, document management, and collaboration
• Google Analytics — website usage analytics

We only share personal information with these providers to the extent necessary for them to perform their services, and we require them to handle it consistently with applicable privacy laws. These service providers may store or process data outside Australia, including in the United States or other jurisdictions.

We do not sell your personal information.

6. Overseas Data Transfers

Some of our service providers store or process personal information outside Australia, primarily in the United States and potentially in other jurisdictions. By providing your personal information to us, you consent to its disclosure to overseas recipients for the purposes described in this policy. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled in a manner consistent with the APPs.

7. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Accessing and Correcting Your Information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, or incomplete. To make a request, please contact us using the details in Section 13.

9. Marketing Communications

Where you have opted in, we may send you marketing communications about our resources, programs, and updates. You can unsubscribe at any time using the link in our emails or by contacting us directly.

10. Cookies and Tracking

Our website uses cookies and similar technologies, including through Google Analytics, to understand how visitors use the site and to improve your experience. You can manage or disable cookies through your browser settings, although some features of the site may not function properly as a result.

11. Third-Party Links

Our website and communications may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be published on our website, with the “Last Updated” date reflecting the most recent revision.

13. Complaints and Contact

If you have any questions about this policy, or wish to make a complaint about how we have handled your personal information, please contact us via team@workglobal.org or by post to Work Global Pty Ltd, PO Box 13231, Law Courts VIC 8010, Australia.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.